Frequently Asked Questions

    When will I receive my ordre ?
    processing of your order, the manufacturing of the products and the delivery require our team a delay of 10 to 15 working days, in some rare cases, it can take more than 30 days. We do everything possible to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.
    How does it work ? 
    Once you pick your grillz online and place your order, we immediately ship you a mold kit. The mold kit contains all the instructions so that you can take a perfect impression of your teeth in  You will ship this mold back to us, and our expert jewelers will get started crafting your grillz to have a perfect fit. As soon as they are ready, we will send them out and you will be notified that they are on their way to you. Buying grillz online has never been this easy.
    Do you use real gold and silver ?
    Yes, all our metals are pure and genuine. We use only the finest gold, rose gold, and silver for our grillz. If your looking to use something not listed on the site like platinum or rhodium, contact us on our custom shop page. We can make just about any request come true.
    Do you use real diamonds ?
    Yes, all our diamonds are hand selected to make sure we use only the most brilliant, high quality diamonds available. Just be careful not to blind your friends when you crack that smile and reveal those flooded diamond grillz.
    How do I place an order ?
    You are able order grillz online through our secure e-commerce website. Ordering Grillz has never been easier. Once you find the grillz you like, select the custom options and click the "add to cart" button. All thats left is the checkout where you can complete payment and let us know where you want to ship grillz to.
    Do you offer Discounts ?
    We do have sales promotions from time to time. The best way to be included is to sign up for our email alert. We also offer a Military discount for active and retired veterans.
    What if I want a refund ? 
    Wonderful question! After we have began creating your custom grillz, we will not be able to issue a refund. Due to the labor and custom nature of our product, we cannot issue refunds once the product has been made. However, we ask that you contact us so that we can find a solution that you will be happy with. We strive to ensure that all our customers fully satisfied with their final product.
    How does the Grillz hold up ?
    The grillz we make are custom made from a dental impression. The grill is held in place by the natural relief of the teeth, which creates retention and prevents it from falling out.